POLITIQUE DE LIVRAISON
Delivery Times and Costs
We offer free delivery on all orders, with no minimum purchase required.
| Country/Region | Method | Cost | Deadline |
|---|---|---|---|
| France | Standard | FREE | 5 to 7 days |
| UNITED STATES | Standard | FREE | 3 to 5 days |
| Salaries | Standard | FREE | 3 to 5 days |
Shipping Information
Processing time
1 to 2 business days (Monday–Friday, excluding public holidays). Deadline: 7:00 PM (Time zone: CET).
Total delivery time
Sum of the processing time + the delivery time indicated above.
Order tracking
You will receive an email with the tracking number as soon as your order is shipped. Tracking is also available on our Order Tracking page .
Special Delivery Conditions
- Change of address possible only if the order has not been shipped.
- Delivery to post office boxes via standard postal services.
- Delivery to accepted military addresses via USPS or equivalent service.
Customs Duties and Taxes
- France: VAT included.
- International: Any import duties, taxes and fees are the responsibility of the recipient.
Delivery problems
Damaged or missing package
Refuse the package if it is damaged, or contact us immediately with the order number and photos.
Delivery delays
Contact us in case of an exceptional delay.
Items out of stock
We offer you a voucher or a full refund if the item is unavailable.
Cancellations
Cancellation is possible as long as the order has not been shipped. After shipment, please refer to our Return and Refund Policy .
Contact customer service
Email: contact@nirvanapillow.com
Telephone: +33 684232005
Address: 11 Rue des Hortensias, 37250 Montbazon, France
Form: Available on our website
Response within 24 business hours